FAQs

Frequently Asked Questions

Can I choose the recipes you send me?

Yes! Every week you can choose the recipe you would like. If you forget, we’ll send you the same one you ordered the week before.

When will I be charged for my deliveries?

On the day of delivery.

How do I skip a delivery?

You can pause or skip your subscription by following the prompts in your account on the website.

How do I pause or cancel my plan?

You can pause or cancel your subscription at any time by following the prompts in your account on the website.

How do I change my delivery date?

At the moment, we offer one delivery day. Alternatively, you can choose to pick up your order from the restaurant.

How do I update my address after moving?

Please update your details in your profile page.

How do I manage my dietary preferences?

Each dish includes a full list of ingredients and allergens. Please review each one carefully before ordering.

How do I change my delivery frequency?

Currently, we only offer one delivery day per week. Alternatively, you can choose to pick up your order from the restaurant.

How do I update my payment method?

Please update your payment details via your profile page.

How can I cancel my subscription myself?

You can cancel your subscription at any time by following the prompts in your account on the website.

How do I change the email on my I Maccheroni at Home account?

Please update your email address via your profile page.

What if my order has a short use-by date?

All meals are made fresh. Store them in the fridge and consume within 2 days for the best result.

What if I need to make changes to my upcoming recipe kit delivery?

Please call the restaurant and speak with a customer service representative.

How do I store my recipe kit meals?

Keep your meals refrigerated at or below 4°C.

How do I start a pasta plan?

What are the benefits of a pasta plan?

Enjoy a delicious, restaurant-quality pasta meal kit at home every week — made fresh and easy to prepare.