Refund policy

Because our products are fresh, perishable food items, we are unable to accept returns for change of mind.

However, your satisfaction is extremely important to us. If there is an issue with your order, please contact us within 48 hours of delivery so we can make it right.

To report an issue, please email admin@imaccheroni.com.au with:
• Your order number
• A description of the issue
• Clear photos of the product (if applicable)

We will assess the situation and, where appropriate, offer a replacement, credit, or refund in line with Australian Consumer Law.

Damages & Incorrect Items

Please inspect your order as soon as it arrives.

If your order is damaged, defective, missing items, or incorrect, contact us within 48 hours of delivery. We may require photo evidence to assess the issue.

If the product is confirmed to be faulty, damaged in transit, or incorrect, we will arrange a suitable resolution.

Non-Returnable Items

Due to the nature of our products, we cannot accept returns for:

• Perishable food items
• Opened or partially consumed products
• Change of mind
• Sale items
• Gift cards

This policy ensures food safety and compliance with health regulations.

Subscription Orders

If you are subscribed to I Maccheroni at Home, you can pause, skip, or cancel your subscription at any time via your account portal before your weekly cut-off time.

Once an order has been processed and prepared for dispatch, it cannot be cancelled or refunded.

Refunds (Where Applicable)

If a refund is approved, it will be processed back to your original payment method within 5–10 business days.

Please note that your bank or credit card provider may take additional time to process and post the refund.

If you have not received your refund after 10 business days from approval, please contact us at admin@imaccheroni.com.au.